Terms and Conditions 2024
Last updated: February 2024
Below you will find our Booking Conditions, Important Information regarding our additional services and offers, and our Website Terms & Conditions.
Booking Conditions
1. Our Details
We are the Original Travel Company Ltd, a limited company incorporated in England trading as Original Travel and Original Diving (company number 04437204) whose trading address is at First Floor, 111 Upper Richmond Road, London, SW15 2TL, United Kingdom, and whose registered address is at EBL Miller Rosenfalck, 27 Greville Street, London, EC1N 8TN, United Kingdom ('we', 'us', 'our'). We are specialist travel organisers and our business operates out of the United Kingdom (UK). Our services are as advertised. We hold an Air Travel Organiser's Licence (ATOL) number 5922 granted by the Civil Aviation Authority ('CAA').
2. Application of These Booking Conditions
Your contract with us is subject to these booking conditions. A contract will exist between us once you have paid your deposit (or such other fee as may be appropriate, for example where you are making a 'late booking') and we have issued you with our booking confirmation. If any part of our contract with you is found to be invalid or unenforceable, then the remainder of it will not be affected and will remain valid and enforceable.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.
Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.
3. Law and Jurisdiction
This contract is governed by English Law and the exclusive jurisdiction of the English courts.
4. Financial Protection
Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA - The Travel Association, 30 Park Street, London, SE1 9EQ. For further information please see: www.abta.com.
5. ABTA
We are a Member of ABTA, membership number Y5632. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.
6. Data Protection
The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Our Privacy Policy can be found here. Please read our Privacy Policy for full details. You and your personal data will be protected by the UK's General Data Protection Regulation (which is otherwise known as UK GDPR) and the Data Protection Act 2018. We refer to this legislation as data protection laws. Original Travel is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy.
You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e- mail feedback@originaltravel.co.uk, telephone +44 20 7978 7333 or post to Data Controller, Original Travel, First Floor, 111 Upper Richmond Road, London, SW15 2TL. If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to feedback@originaltravel.co.uk. We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Information Commissioner's Office. For further details, see www.ico.org.uk.
7. The Price of Your Holiday and Payment
You will be notified at the time of booking of the price of your holiday. What this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation. You will be required at the time of booking to pay us a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 8.3).
We accept cheques, bank transfers and credit or debit card. There are no fees for any payment method. If your booking is made so close to the departure date that it is necessary to issue your documents on departure or send them to you by special delivery, there will be an administration charge payable by you of £25 per booking.
Whilst you are on holiday or before you depart you may, for example through our concierge service, book other holiday arrangements that do not form part of your holiday contract with us and which are not included in the price of your holiday, even though we may assist with arranging them. We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us or a concierge on your behalf.
Your holiday price does not normally include:
• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire.
• Taxes or compulsory charges introduced by governments, regulatory bodies or airlines after you have booked.
• Security charges introduced or increased after you have booked relating to transportation costs.
• Holiday insurance
8. Changes or Cancellation by You
8.1. Changes by You
(a) Transfers
You may transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing at least seven days prior to your due date of departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. We will charge an administration fee as set out in (c) below for arranging the transfer and other costs or additional fees may also arise, which you will have to agree to pay before the transfer can be made. For example, many of our suppliers, particularly airlines, cruise companies and safari operators, do not permit us to change names or travel dates and impose full cancellation charges of up to 100%.
(b) Other changes
If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. We require your authority in writing before we can make any change. If a change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.
(c) Administration fee
In each of the above circumstances, an administration charge will be payable of £30 per person where your request is received by us 60 days or more prior to your date of departure and £50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable.
8.2. Cancellations
If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so.
Our cancellation charges will apply (see the table 'cancellation charges' at paragraph 8.3 below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.
We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
8.3. Cancellation charges
Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price):
60 days or more Deposit only
59 - 43 days: 40%
42 - 29 days: 60%
28 - 7 days: 90%
6 days or less: 100%
9. If We Have to Change or Cancel Your Holiday
9.1 Cancellation by Us
We reserve the right to cancel your booking. We will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn't been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.
If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
Period before departure in which we notify you Amount you will receive from us
59 - 43 days: £10
42 - 29 days: £25
28 - 15 days: £45
14 - 8 days: £60
7 - 0 days: £75
This does not exclude you from claiming more if you are entitled to do so.
9.2 Changes to the Price
We can change your holiday price after you've booked but only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
9.3 Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
If you choose to accept a refund:
we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify you Amount you will receive from us
59 - 43 days: £10
42 - 29 days: £25
28 - 15 days: £45
14 - 8 days: £60
7 - 0 days: £75
10. Our Liability to You
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: (i) you or another member of your party; or (ii) a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having the benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
You can ask for copies of the travel service contractual terms, or the international conventions, from us by writing to Tom Barber, Original Travel, First Floor, 111 Upper Richmond Road, London, SW15 2TL, United Kingdom. Some circumstances you have rights to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of the scenarios this might be relevant are available on the UK’s Citizen’s Advice website. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn't apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.
NB this entire clause 9 does not apply to any separate contracts that you may enter into for excursions or activities while on holiday.
11. Your Responsibility
(a) It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages - for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.
(b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.
(c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
12. Complaints
If you have a problem during your holiday, you must inform the relevant supplier whose service is involved (e.g. your hotelier) and our local representative (or if they cannot be reached, please contact us on our 24-hour emergency number (+44 20 7978 7333)), without undue delay, who will endeavour to put things right. If the problem cannot be resolved locally and you wish to complain, full details must be sent to us in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint whilst on holiday, we will have been deprived of the opportunity to investigate and rectify it whilst you were on holiday and this may affect your rights under this booking. Please also see clause 5.
Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the holiday goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.
13. Additional assistance
If you're in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
14. Insurance
You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your holiday, emergency evacuation and repatriation costs in respect of all of your activities. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking. In response to public concern, some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.
15. Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
16. Concierge Service
Your booking may include a concierge service. Please note that any arrangements made by or booked through the concierge service do not form part of your holiday contract with us. Our liability for the concierge is limited in accordance with clause 9 above and the concierge's obligations under this contract will be limited to performing the concierge service with reasonable care and skill. Please note we accept no liability for any products, services or any other bookings made using the concierge service. We are not responsible for the provision of anything that the concierge arranges or for anything that happens during the course of such provision by the relevant provider.
17. Airlines outside the European Union
The EU maintains a list of airlines that are banned from operating in the EU due to safety concerns. It is available online at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. The UK will continue to adhere to these EU recommendations for the foreseeable future.
These airlines don't fly within the EU, but they do fly outside it e.g. internal flights in Nepal. If we offer you a holiday that includes a flight provided by one of these airlines we will tell you in advance so that you can decide whether to proceed with your booking. If you decide to proceed with your booking in the knowledge that the airline is on the list, our usual cancellation charges will apply if you later change your mind about travelling with that airline.
Important Information
This important information should be read in conjunction with our Booking Conditions and provides useful and important information on booking a holiday with us and about the various offers and additional services we can provide. If you have any queries or questions about anything please call us on +44 20 7978 7333.
1. Borrowing a GoPro
Some of our holidays provide the opportunity to borrow a Go Pro. This offer will be available subject to the following conditions:
• You must have booked a diving holiday
• We will contact you a few weeks before your holiday and offer you the opportunity to borrow one of our GoPros. If you wish to borrow one, all you need to do is agree to these Terms and Conditions.
• The GoPro, with suitable attachments, will be posted (signature required) to you approximately one week before your departure, along with instructions on how to return it after your holiday
• This offer is only available to clients living in the UK
• Only one GoPro can be borrowed per holiday
• Please note that our GoPro cameras are in constant use so we would ask that they are returned in good time
• You will be responsible for the cost of repairing any damage to or loss of the GoPro, or its accessories, however caused. We recommend checking your insurance policy to see whether this is covered
• This offer can be used in conjunction with any other eligible offers and is subject to availability
• This offer may be amended, withdrawn or extended without notice
• There is no cash alternative to the stated offer
2. Departure Assistance Services at UK Airports
These services are offered where possible but do not form part of your contract with us and we or our suppliers are under no obligation to provide them. Where they are provided, please note the following important information.
• The UK Airport Representatives delivering our Departure Assistance Services have the necessary airport orientation, training and background checks to professionally deliver these services. They are required to display photographic airport issued identity cards and must observe and comply with relevant security procedures, rules, regulations, policies, regulatory obligations as applicable
• No act or omission, shall be made to achieve standards in our Departure Assistance Services at UK airports, if to do so would compromise, potentially compromise, or create a risk of compromising your safety or security or that of the personnel involved in the general airport operations
• Departure Assistance Services will only be available three hours prior to the scheduled time of departure of your flight
• You will be provided with an allocated time slot to meet our Representative at the relevant airport. In the event of a delay you are advised to either contact our Representative directly or Original Travel, as soon as possible in order to make alternative plans
• We reserve the right to cancel the service if you do not arrive within the time slot
• We are not responsible for passenger(s) arriving so late at the airport resulting in them being denied check in or boarding the flight
• Please note, we are only able to provide this service if the booking is made more than 72 hours before departure. However, we will always endeavour to accommodate last-minute bookers
Pre-departure
• You will be contacted 24 - 48 hours before travel by the Representative assigned to conduct the service in order to confirm the meeting point and meeting time and using the contact number provided at the time of reservation.
• You will be given the mobile phone number of the Representative in order to assist in finding him/her if you are having difficulty finding each other.
Meet and Greet
• Our Representative will be available and in position at least 15 minutes before you arrive. You will be welcomed by a Representative holding an Original Travel branded board and a luggage trolley (free of charge) direct from your vehicle at the terminal, off the train at the terminal or at check-in, as agreed between you and them
• If you cannot be located, our Representative will wait a minimum of one hour
• Our Representative will always maintain maximum discretion
• Our Representatives are not insured to carry passenger baggage, including cabin baggage and you agree not to ask them to do so. Porters can be pre-booked in advance of travel on your behalf (where available) at extra cost
Check-in & Baggage Drop
• Arrangements must be made directly with the relevant airline to ensure a prompt and efficient check in/bag drop once you arrive at the airport. Attention must be paid to individual airlines check-in policies and desk opening times
• Check-in will be conducted using the quickest option available based on your ticket/class of travel. Wherever possible/permitted priority check-in desks will be used
• Our Representative will assist you with all check-in formalities, however care must be taken not to intrude upon or interfere with the airline or handling agent's procedures. The main goal is to ensure you are checked in as quickly and efficiently as possible with a waiting time that is no longer than is necessary
• We cannot be held responsible for delays or any denied access resulting from insufficient or expired documentation
Security
• You will be escorted to and assisted through security. This includes preparing you for security inspection in order that you are processed efficiently and without issue. Attention should be paid to the liquids, creams and gels restrictions to ensure a smooth passage through security
• Our Representative will remain with you throughout the security experience unless airport restrictions do not permit this. You will be guided to the most direct route/lane available thus minimising any waiting time
• We will aim to ensure that you experience fast-track/priority security where this service is available
• We cannot guarantee availability of the fast track lane at any airports, or that the queue time for the fast track lane will be less than the standard security lane. In the event of a closure/excessive queue at the priority channels our Representative will endeavour to ensure you pass through in the quickest possible time
Executive Lounges
• Our service includes access to an airside executive lounge regardless of class of travel
• For lounge services we will automatically calculate the time of entry into the lounge based on the flight departure time
• Please note we do not provide lounge services directly but through our third-party suppliers. The terms and conditions of each respective supplier will apply to use of the lounge and are available at the time
• You should ensure that you always abide by the Terms of Entry for the specific lounge included
• Departure Assistance Services may be amended, withdrawn or extended without notice
• There is no cash alternative to any or all of these Departure Assistance Services
3. Pre-booked Aircraft Seats
• We understand that for many clients airline seating is an important part of your holiday organisation, so we endeavour to book seats for your flights wherever possible. When we have booked your flights, we will also endeavour to pre-book your seats. Please note this service is only available if we book your flights
• Unfortunately, there isn't one hard and fast airline rule, so it is subject to availability once the seats open for selection. We will, of course, try to seat you and your travel companion(s) next to each other
• Please note, as we have to follow airline policies we may have to issue your flights early so may require an additional deposit from you to be able to choose your seats. Bulkhead and exit row seats may also incur additional costs, so if you have any specific seat preferences, please do let us know so we can look into this for you
• Some airlines don't allow for seat selection until nearer the time of travel, but please do still let your sales and service consultant know as soon as possible if you have seat preferences so they can try to reserve your seats as per your preference as soon as they become available. If you have any frequent flyer memberships, please do also highlight this to your consultant or service team member as some memberships can open the seat maps earlier. For smaller airlines, seat selection is only available at check-in
4. Concierge
Our Concierge services are not available in every country we offer. During the enquiry process your consultant will tell you whether the service is available in the destination(s) you plan to visit.
5. ATOL Protection
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.
6. Updates
Our Booking Conditions are updated from time to time. The Booking Conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms & conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.
7. Copies
A copy of our latest Booking Conditions can be viewed on our website www.originaltravel.co.uk where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Booking Conditions.
8. Brochure and Website Content
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (e.g. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
Website Terms & Conditions
Foreword
We are the Original Travel Company Ltd, a limited company incorporated in England offering world-wide tailor-made holidays via our website www.originaltravel.co.uk (hereinafter, the "Website").
The following Website terms of use (hereinafter, the "Terms of Use") apply exclusively between Original Travel Company and anyone wishing to access the Website and/or to use the functionalities available on the Website (hereinafter, the "User").
Any use of the Website and/or its functionalities implies the full application of these Terms of Use. Please read them carefully.
We may revise and update these Terms of Use at any time, due to legislative developments in particular, without engaging our responsibility. Changes will be effective as soon as they will be published on the Website (unless otherwise specified). The current version will be available to anyone at all times on the Website by clicking on the link located in the footer section.
1. Legal Notice
1.1. The Website is published by Original Travel Company Ltd, a limited company incorporated in England (company number 04437204) whose trading address is at First Floor, 111 Upper Richmond Road, London, SW15 2TL, United Kingdom, and whose registered address is at EBL Miller Rosenfalck, 27 Greville Street, London, EC1N 8TN, United Kingdom. Phone number: +44 (0) 20 7978 7333 - VAT number: GB 799192267.
1.2. The Website is hosted by the company Voyageurs du Monde UK Ltd, a limited company registered in England with the same details as above.
1.3. Most of the air holidays and flights offered by Original Travel Company are ATOL protected, since we hold an Air Travel Organiser's Licence (ATOL) number 5922 granted by the Civil Aviation Authority (CAA). Original Travel Company is also a member of ABTA (membership number Y5632).
2. Definitions
The Website: means the Original Travel Company's website that can be accessed at www.originaltravel.co.uk
The User: means any Internet user surfing and/or using the functionalities available on the Website.
Service(s): mean all the services provided by Original Travel Company, including travel services and all holiday arrangements associated.
The Customer: means any Internet user who, once he accessed the Website, (i) sign up to the Newsletter, and/or (ii) send a holiday enquiry, and/or (iii) accept a travel suggestion from Original Travel Company.
3. Use of the Website
The Website shall be accessible free of charge in any place to any User with an Internet connection. All costs charged to the User to get an Internet connection and access to the Services remain at his charge. Likewise, Original Travel Company should not be held responsible for any connection issue attributable to any device or telecommunications operator selected by the User (reduced Internet speed or lost connection for example).
From the Website, the User gets access to information and/or Services below:
Worldwide itineraries ideas (free access to any Internet user)
Detailed information about products and Services provided by Original Travel Company (free access to any Internet user)
A specific access to submit an holiday enquiry
An access to a personal account that he can create by filling the form and selecting a password here: www.originaltravel.co.uk/account/login
4. Guarantee and Liability
Original Travel Company shall make its best efforts to provide a 24/7 access to the Website, except in the event of an act of God or any event beyond the actual control of Original Travel Company and subject any repairs and maintenance work required to ensure the Website runs smoothly.
Indeed, in order to ensure the proper management of the Website, Original Travel Company will be able to, at any time:
Interrupt or restrict access to all or any part of the Website, reserve access to the Website or to some sections of the Website,
Delete any information that may disrupt the smooth running of the Website or contradict the applicable laws,
Suspend the Website to perform updates.
Original Travel Company shall not be held responsible in case of any technical failure, breakdown, operational issue or interruption, preventing access to the Website or any of its functionalities.
The User's devices remain under his own responsibility. The User shall take any appropriate measure to protect his own devices and his private data, including in case of a cyber attack. Original Travel Company shall not be held responsible in that case, the User remains responsible of websites he visits and data he shares.
5. General Obligations of the User
The User agrees to use the Website in strict compliance with these Terms of Use, all applicable laws, rulings and regulations (including ones regarding intellectual property and image rights) and in a way that does not negatively reflect on the goodwill or reputation of Original Travel Company and shall take no actions which would cause Original Travel Company to be in violation of any laws, rulings or regulations applicable to Original Travel Company.
Original Travel Company will be able to engage the User's liability if he fails to comply with these provisions.
The User and/or the Customer should keep secured at all times their personal username and password enabling them to access their private account on the Website and never allow anyone to consult and/or use those username and password.
The User and/or the Customer are responsible of all activity in relation with Services they access or use while they are connected to their account.
The User and/or the Customer must immediately notify Original Travel Company of any unauthorized use of their username and password by sending an email to feedback@originaltravel.co.uk or calling +44 (0) 20 7978 7333.
By using the Services and the Website, the User and the Customer declare and warrant that (a) all the information they gave to Original Travel Company is true and accurate ; (b) they will keep ensuring the accuracy of this information and (c) their use of the Services does not violate any applicable law or regulation.
6. Intellectual Property
All content and material regarding Services such as writings, graphic elements, video and audio clips, logos, photos, icons, pictures are the exclusive property of Original Travel Company or its licensors. They are protected by applicable copyright laws. Contents and materials on the Website, which is operated, licensed or controlled by Original Travel Company, cannot be copied (except for the User personal use only) neither distributed, republished, downloaded or forwarded in any way without written prior authorisation from Original Travel Company.
Modification or use of the Website content and material for any other purpose shall violate intellectual property rights of Original Travel Company and its licensors. Original Travel Company and its other brands, as well as their logos, are registered trademarks (hereinafter, the "OTC's Trademarks") and they are the exclusive property of Original Travel Company.
Unauthorised use of OTC's Trademarks, displayed on the Website or on Services materials, is strictly prohibited by law. No part of Services or Terms of Use can be interpreted as granting, implicitly or not, any kind of license or right to use OTC's Trademarks without written prior authorisation from Original Travel Company. Please note that a specific authorisation per use is required.
The use of any OTC's Trademarks as part of a hyperlink either to or from any other website, without written prior authorisation from Original Travel Company, is prohibited.
7. Personal Data And Privacy Policy
The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Please read our Privacy Policy for full details www.originaltravel.co.uk/privacy-policy.
8. English Law
The present Terms of Use will be governed by English Law and any dispute will be resolved exclusively by the English courts. Our Terms of Use do not affect your statutory rights.
© Original Travel Ltd 2024 Original Travel®. Original Diving is a trading names of The Original Travel Company Ltd All rights reserved. Date of issue: January 2024.
Terms of Use – Original Travel Company mobile application
Original Travel Company Limited (referred to in these Terms of Use as “OT”), a UK tour operator and travel agent specialising in the design and direct sale of tailor-made trips to many countries in the world, offers its Customers the benefit of the OT application (hereinafter referred to as the “OT App”), a tool to accompany the Customer throughout their trip.
ARTICLE 1 - DEFINITIONS
For the purposes of these Terms of Use, the following terms and expressions beginning with a capital letter, whether used in the singular or plural, shall have the meaning attributed to them in the definitions below:
The OT App: means the mobile application published and provided by OT, giving access to the Services and downloadable free of charge on certain online application download platforms using mobile devices with an operating system compatible with said application.
Customer: means any natural person aged 18 or over who signs the travel contract with OT in his/her own name and on behalf of all other natural persons of legal age or minors registered on the registration form (hereinafter, the "Companion(s)"), and to whom OT has given an identifier, password and file number enabling him/her to access the Services once the OT App has been downloaded from an online application download platform that has the OT App. The Customer is authorised to give access to the OT App only to Companions. The Customer may invite Companions to use the OT App either (1) by sharing the link to the OT App included in the email sent by OT to the Customer 15 days before the departure date of the trip or (2) via their customer area on the OT website under the heading "My personal data" by clicking on "Companion access to the Travel Logbook Application". In both cases, the Customer must then enter the email addresses of the Companions who will receive a confirmation email to obtain their consent. After validation, they will receive a second email containing their personal connection identifiers to the OT App.
Content: means all of the Services offered by the OT App and in particular the Customer's travel log, as well as in particular animations, databases, charters, drawings, developments, documents, data, files, illustrations, information, interfaces, software, logos, brands, methodologies, works, processes, programs, know-how or any other content of any kind whatsoever and whatever the medium included in and/or comprising the OT App.
Service(s): means all the functionalities of the OT App offered to Users by OT by means of said application. A non-exhaustive list of Services is set out in Article 3 hereof.
Terms of Use: These OT App Terms of Use as amended, in the version applicable to the User.
User(s): means any Customer or Companion who has downloaded or used the OT App.
ARTICLE 2 - PURPOSE OF THE TERMS OF USE
These Terms of Use set out the conditions of access and the rules for use of the OT App by Users.
By using the OT App the User agrees with these Terms of Use.
Consequently, the User undertakes to respect these Terms of Use without reservation each time he/she uses the OT App.
The Terms of Use are available and can be consulted by any User on the OT App under the heading "Terms of Use".
We recommend that you print a copy of these Terms of Use for future reference.
OT reserves the right to modify the Terms of Use at any time. The modification of the Terms of Use will take effect immediately upon publication of the Terms of Use. However, if the modification of the Terms of Use occurs after the User has been provided with his login, password and file number, the new version of the Terms of Use will not apply to the User who will instead be subject to the Terms of Use in force on the day the login, password and file number were provided.
ARTICLE 3 - DESCRIPTION OF SERVICES
The Services offered by the OT App to Users include the following:
- Access to guidance functions throughout the journey ;
- Access to the program of the trip selected by the User ;
- Access to a selection of personalised points of interest and useful addresses according to the trip and itinerary selected by the User ;
- Details of the trip services selected by the User.
The Services offered to Users are not listed exhaustively, as their characteristics may change according to the needs of Users, the characteristics of their trip and also technical and IT developments.
ARTICLE 4 - USER RIGHTS AND COMMITMENTS
4.1 Rights of access, consultation and use of the OT App
4.1.1 In order to be able to access the OT App, the User must first have a mobile device such as a smartphone with an operating system compatible with the version of the OT App, namely iOS and Android.
Prior to use, the OT App must be downloaded from an online application download platform that has the application. Access to the OT App and Services is then gained by opening the OT App by selecting the corresponding icon.
Once the OT App has been downloaded, the User must enter his login and password to access the Services, which are identical to those of his customer area on the OT website.
Downloading the OT App and using it for the first time requires a connection to the mobile network and/or the internet. In this situation, the costs, fees, subscriptions and taxes associated with mobile and/or internet subscriptions are the sole responsibility of the User. OT cannot be held responsible for this under any circumstances.
It is hereby specified that once the OT App has been installed, it should be accessible and usable in the countries in which the User is travelling, even if there is no connection to the mobile network and/or the internet. Nevertheless, in order to reduce the risk of additional costs during the trip, Users are advised to download the OT App before leaving for a trip abroad and to deactivate the data roaming system. The use of the OT App from abroad via the mobile network and/or the internet may result in additional costs for the Users' mobile and/or internet subscriptions for which OT cannot be held responsible and which it will not reimburse.
Users are advised to ensure that they have sufficient storage space on their mobile device in order to be able to download and use the OT App and access the Services. If the memory of the User's mobile device is full, the User is advised to delete certain data from the mobile device if no longer required and/or store it on another medium.
Furthermore, it may be necessary to activate the GPS function of the mobile device to use certain Services of the OT App. As the use of GPS can lead to an increase in the battery consumption of the mobile device, the User is advised to check the battery consumption level of his/her mobile device and to deactivate GPS when it is not needed.
4.1.2 Users who no longer wish to use the OT App may cancel and uninstall it at any time, free of charge (provided that they bear the costs of connecting and disconnecting from the mobile network and/or the internet, which costs will not be borne by OT).
4.1.3 From time to time OT may automatically update the OT App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively OT may ask the User to update the OT App for these reasons.
If a User chooses not to install such updates or opts out of automatic updates, the User may not be able to continue using the OT App and the Services.
4.2 Commitments of the User
In return for his right to access, consult and use the site, the User agrees to :
4.3 If a User does not comply with these Terms of Use, OT reserves the right to:
(a) end the User’s rights to use the App and the Services at any time by contacting the User; and/or
(b) if appropriate, claim damages from the User.
ARTICLE 5 - AVAILABILITY OF THE OT APP
OT will do its utmost to make the OT App accessible to the User 24 hours a day, 7 days a week, subject in particular to the occurrence of an event of force majeure, an act of God or any bugs and maintenance work of any kind that may be necessary for the proper functioning of the OT App.
ARTICLE 6 - LIMITATION OF LIABILITY
6.1 OT is not liable to a User if the OT App or any part of it is unavailable as a result of the events referred to in Article 5. OT may suspend, interrupt or limit access to all or part of the OT App, without prior notice to the User, in particular for maintenance operations and updates necessary for the proper functioning of the OT App or for any other reason, particularly technical. The User may not claim any compensation.
6.2 OT provides the OT App and its Services on an "as is" basis and, subject to Article 6.8 below, does not grant any express or implied warranty of any kind to the User.
6.3 In the event of misuse of the OT App and/or non-compliance with the Terms of Use by the User, OT cannot be held liable in any way. The same applies to the fraudulent use of the OTs’ Application by third parties.
6.4 In general, OT accepts no liability for the use of the OT App by the User that does not comply with the Terms of Use.
6.5 If defective digital content that OT has supplied damages a device or digital content belonging to a User, OT may either repair the damage or pay the User compensation. However, OT will not be liable for damage that could have been avoided by following OT advice to apply an update offered to the User free of charge or for damage that was caused by the User failing to correctly follow installation instructions or to have in place the minimum system requirements advised by OT.
6.6 If OT fails to comply with these Terms of Use, OT is only responsible for loss or damage a User suffers that is a direct and foreseeable result of our breach of these Terms of Use or our negligence, and we are not responsible for any loss or damage that is not directly foreseeable, nor our fault. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the User accepted these Terms of Use, both OT and the User knew it might happen.
6.7 OT has no liability to the User for any indirect and consequential loss or for any loss of profit, loss of revenue, loss of business, loss of goodwill, reputational damage or loss, business interruption, or loss of business opportunity.
6.8 Nothing in these Terms of Use shall limit or exclude OT’s liability for (a) death or personal injury resulting from our negligence, (b) fraud or fraudulent misrepresentation; and (c) any other liability that cannot be excluded or limited by English law.
ARTICLE 7 - INTELLECTUAL PROPERTY
7.1 The OT App, Content and Services and all intellectual property rights in it and in content made available on it are owned by OT, OT’s licensors or both (as applicable). OT and its licensors reserve all of our and their rights in any intellectual property rights in connection with these Terms of Use. This means, for example, that OT and our licensors remain owners of them and free to use them as we and they see fit even following termination of these Terms of Use. Nothing in these Terms of Use grants to Users any intellectual property rights in the OT App, the Services and Content other than is necessary to enable you to access them.
7.2 The User may download the Content from the OT App for back-up purposes up to 730 calendar days after the end date of the travel services contracted with the OT. Subject to compliance with these Terms of Use, OT licenses the User to access and use the OT App, the Services and the Content free of charge and for an unlimited period of time for personal use only. This right is personal, revocable, non-transferable, non-assignable and non-exclusive.
7.3 Users agree not to try to circumvent, edit or delete any notices contained on the OT App, Services or Content (including any intellectual property notices) and, in particular, in any digital rights or other security technology embedded or contained within the OT App, Services or Content.
With regard to the OT App and/or the elements of its Content that are protected by copyright, any copying or issuing of copies, reproduction, representation, modification (including translation), publication, transmission, or total or partial distortion of the latter, by any process whatsoever and on any medium whatsoever, is expressly prohibited.
Users must not engage in any reproduction, total or partial representation on any medium whatsoever of the trademarks and logos appearing in the OT App, without our prior and express authorisation in writing.
ARTICLE 8 - PROTECTION OF PERSONAL DATA - TRACERS
8.1 Protection of personal data
OT processes personal data that Users provide when requesting a quote, during the preparation of his/her trip, and when using the OT App. This personal data is used by OT to manage the commercial relationship and in particular to provide the User with the Services described in Article 3.
The User has the right to access, oppose, rectify, delete and limit the processing of personal data concerning him/her on the OT App.
These rights may be exercised at any time with the Data Protection Officer by emailing a request with the subject “OT for the attention of the Data Protection Officer” at ask@originaltravel.co.uk
For security reasons and to avoid fraudulent requests, this request must be accompanied by proof of identity. Once the request has been processed, the proof of identity will be destroyed.
8.2 Policy on the use of tracers
When using the OT App, cookies are placed on the User's mobile device. Their purpose is to detect possible problems and to improve the OT App.
The technical reports provided to OT by the OT App download platforms are anonymous and are intended solely to provide an analysis of any bugs encountered and, more generally, of the use of the OT App.
If you have any questions regarding the management of your personal data or the use of cookies, you can consult our Privacy Policy and Cookie Policy.
ARTICLE 9 - GEOLOCATION
Some Services of the OT App use the geolocation data of the User's mobile device.
In this respect, the User's mobile device can only be geolocated and the Services concerned can only be used if the User has previously and expressly consented to this by activating the geolocation function in the settings of his/her mobile device and has accepted that the OT App can use this function.
It is specified that the User may at any time deactivate or activate the geolocation of the OT App and/or his/her mobile device free of charge.
In any case, OT is not informed of the geolocation of the User.
ARTICLE 10 – GENERAL PROVISIONS
The invalidity or unenforceability of any provision (in whole or part) of these Terms of Use shall not affect the validity or enforceability of the remaining provisions (in whole or in part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms of Use.
These Terms of Use represent the entire agreement between OT and you and supersede any previous arrangements.
Any failure by OT to enforce any of the Terms of Use shall not be considered to be a waiver of them or the right to subsequently enforce any terms of these Terms of Use.
These Terms of Use do not give rights to any third parties under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms of Use. This term does not apply to OT’s group companies.
Irrespective of the country from which you access or use the OT App, your use of the OT App is governed in accordance with the laws of England and Wales and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute relating to the interpretation, performance or validity of the Terms of Use, the parties agree to do their utmost to resolve the dispute between them amicably.
To this end, the User may send a written complaint to OT Customer Services at First Floor, 111 Upper Richmond Road, London, SW15 2TL, UK.
In addition, after having referred the matter to Customer Services and in the absence of a satisfactory response within a maximum period of sixty (60) days, the User may refer the matter to the Ombudsman Service Limited – Registered Office : 3300 Daresbury Park, Warrington, Cheshire, WA4 4HS, registered in England & Wales No. 4351294; or register a dispute with ABTA (see below).
In the absence of conciliation, the dispute will be submitted to the jurisdiction of the courts of England and Wales.
We are a Member of ABTA, membership number Y5632. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.
ARTICLE 11 - LEGAL INFORMATION ON THE OT APP
Edition: The OT App is published by the company Original Travel Company Limited, a limited company incorporated in England whose registered office is at Fifth Floor, 27 Greville Street, LONDON, EC 1N 8 TN (company registration number 04437204). We trade from 111 Upper Richmond Road, United Kingdom, London, SW15 2TJ. VAT number: GB 799192267.
Phone number : +44 20 7978 7333
Director of publication: Tom Barber
Design: Voyageurs du Monde, a French limited liability company registered in the Paris Trade and Companies Register under number 315 459 016, with its head office at 55 rue Sainte Anne - 75002 Paris.
Development: ISOBAR France, a simplified joint stock, registered in the Nanterre Trade and Companies Register under number 425 106 374, whose head office is located at 4 Place de Saverne in Courbevoie (92400).
Hosting: Voyageurs du Monde, a French limited liability company, registered in the Paris Trade and Companies Register under number 315 459 016, whose head office is located at 55 rue Sainte Anne - 75002 Paris.
It is specified that the source code of the OT App remains hosted by the owner of the mobile application download platform (Apple / Android).
General Conditions of Use as of May 4, 2023.
