Japan
Customer reviews

Published on 05/09/2024

Once again we would like to thank the amazing team at Original Travel for another fabulous tailor-made holiday. As always, the patience shown when planning the trip, attention to detail and meticulous organisation were exceptional.

Published on 21/08/2024

Our consultant was enthusiastic and engaged all the way through the booking process, and the Concierges on the ground were responsive and helpful. There was an excellent balance of sightseeing and relaxation - it perfectly matched our requirements and what we like about a holiday. It was one of our most memorable holidays (and we’ve certainly travelled the world!). We’ve been going with another travel company for a number of years, but recently their suggested holidays haven’t quite hit the mark. We came to Original Travel last year for the first time and found the enthusiasm and energy from the first call to the end of the trip great. Well done!

Published on 19/08/2024

The booking process was easy and pleasant, and the trip itself was excellent. We particularly loved the Takayama craft walk and the Kyoto market tour. There were lots of small things that made our experience special, such as the greeting service at Heathrow and on arrival in Tokyo, and the WiFi boxes. Communication was outstanding. We used the app all the time, and the Concierge team was very helpful. We will definitely use Original Travel again. Thank you!

Published on 24/04/2024

We LOVED IT! Thank you! The hotels we stayed in were amazing, as were the activities and restaurants recommended and booked by the Concierge.

Published on 13/12/2023

Frances was always helpful and came up with great suggestions whilst filling in the brief we wanted. The hotels were spot on and all the booked tours and guides were fun and informative, and the concierge was always there to help us. Highlights included Takayama and Hiroshima but everything was really amazing - Japan is like no other country. The whole of the Original Team were outstanding, thank you for making it a very memorable and enjoyable holiday.

Published on 21/11/2023

Our feedback in the initial phone call was clearly taken on board by Frances to create a great itinerary for us. All of the hotels were clean, comfortable and with wonderful staff. We really loved our three nights in Tenyu and wished we could have stayed longer. Thank you so much for recommending Hakone, it was just the downtime we needed. We really enjoyed our time there. Audrey and the rest of the in-country concierge team were very helpful getting into restaurants etc.

Published on 21/11/2023

Our feedback in the initial phone call was clearly taken on board by Frances to create a great itinerary for us. All of the hotels were clean, comfortable and with wonderful staff. We really loved our three nights in Tenyu and wished we could have stayed longer. Thank you so much for recommending Hakone, it was just the downtime we needed. We really enjoyed our time there. Audrey and the rest of the in-country concierge team were very helpful getting into restaurants etc.

Published on 31/03/2019

Thanks for arranging such a great holiday, we had a wonderful time. All of the guides were excellent, we can't praise them enough. The hotel choices were inspired, each for different reasons, and we had a great experience overall. So again thanks for a terrific holiday, we look forward to coming back to you soon to consider next year.

Published on 15/06/2018

We had a great time, it was a really wonderful experience. We especially loved the ryokans and everything couldn't have been better organised. The only thing we would've changed would've been to stay for longer! If we hear of anyone looking to go to Japan we will certainly point them in your direction.